OUR GUARANTEE:

We guarantee our product and your satisfaction. If for any reason you are not fully satisfied with your order, you may return it for a refund within 30 days.

Website Ordering:


How long will it take to receive my order?

Most orders ship within one business day of ordering. Exceptions are noted during peak shipping times such as holidays.

Expected delivery times are:

Within 1-2 business days of shipment in the northeast

Within 3-4 business days east of the Mississippi

Within 4-6 business days west of the Mississippi

We utilize UPS SurePost as our primary carrier. UPS covers the vast majority of deliveries. Some UPS deliveries are transferred to the US Post Office who make the final delivery.

You can ‘speed up’ a delivery once in transit with a UPS My Choice account.

If you select faster options such as one or two day shipping, those times are adhered to though.

Please note: due to Covid-19, UPS has suspended their service guarantee. No delivery times are guaranteed.


How do I track my order?

When your order ships, you will receive a confirmation email containing the UPS tracking number. To track, visit UPS.com and enter your tracking number.


How are returns and exchanges handled?

If you wish for a return or exchange, e-mail us with your order number and reason for return. We will issue a return label via e-mail at no cost to you. You will need to pack the unused product and drop off at a convenient UPS pickup point. Once we receive the product back, upon review we will issue a refund or replacement.

PLEASE NOTE: Refunds or exchanges are not processed until unused product is received.


What payment methods do you accept?

We accept MasterCard, VISA, American Express and Discover.


Coffee Related:


Do you use Arabica beans?

Yes, all of our coffee is 100% Arabica. Please view our Single Origins for more details on where our coffee comes from.


How is your coffee decaffeinated?

We utilize the all-natural Swiss Water® Process for our decafs.  It is a process that gently removes the caffeine using just water. Find out more at: www.SwissWater.com.

Swiss water, like all decaffeinated coffee, removes 97-98% of the caffeine from coffee.


Is your coffee nut-free?

Yes. Even our Hazelnut. Click here for our Allergen Statement.


Is your coffee gluten-free?

Yes. Click here for our Allergen Statement.


Are Jim's Organic Coffees kosher?

Yes. All of our coffees are Certified Kosher Pareve by the Union of Orthodox Jewish Congregations of America.


When is your coffee roasted?

We roast and pack every business day. Our coffee is packed fresh from the roaster into nitrogen flushed one-way valve bags. These bags retain roaster freshness until the bags are open. Since we roast and turn our coffee regularly, most of our coffee ships within a day or a few days of roasting.


Why does weighing coffee versus measuring matter so much?

Weighing your coffee allows you to enjoy a more consistent cup day after day. Different types of beans, roast levels and grind size take up different amounts of volume. By weighing your coffee, you can be more exacting with your recipe so that it tastes exceptional every time. The golden ratio is 1g of coffee for every 15-18g of water, depending on your brew method.

Check out our brew guides for more info: How to Brew Organic Coffee


How are Jim’s coffee bags sustainable?

Jim’s Organic Coffee was the first company to come to the market with a one-way valve bag that contains renewable resources. These valve bags contain PLA made from renewable materials. They allows us to deliver fresh coffee in a more sustainable manner.

Jim’s continues to seek for more sustainable solutions. Currently, our bags are recyclable under #7 designation but few municipalities offer this solution. Terracycle is an alternative should you so desire.


How should I store coffee?

Keep coffee bags in a cool, dry place. Once bag is open, roll coffee bag tight to expel air, then seal the top with tin tie. You can also transfer to an airtight container.

See our Coffee Storage Tips blog post for more details.


Does light or dark roast coffee have more caffeine?

Differences in caffeine really have more to do with how much coffee you’re brewing with and not the roast level. Typically, light roast beans are smaller and denser, while dark roasts are bigger and lighter. Because of these differences we suggest weighing your coffee instead of relying on scoops. If you want more caffeine, add more coffee! But the most important thing is to drink the type of coffee you love most.


Which grind should I use?

When choosing a grind size, think about how much time the water will be in contact with the coffee. A quick brew method like espresso or moka pot will need a finer grind, where a longer brew time like percolator or cold brew will use a coarser grind. We always suggest grinding your own so you can experiment with what works for your taste. If selecting pre-ground options on our site, use this quick guide:

French Press, Percolator, Cold Brew- Coarse Grind

Drip Coffee Brewer, Chemex, Pour-over- Drip Grind

Aeropress (2-3 min. brew time), Moka Pot- Fine Grind

Learn more about brewing: visit our How to Brew Guides


Why do coffee beans get 'oily'?

Once coffee beans are roasted, they go through a period of development in the first 4-14 days. During this time coffee oils appear on the surface of dark and medium roasted coffees. The oils that darker roasted coffees have are desirable, adding to the body of the final cup.


Are Jim's Organic Coffees shade grown?

YES! All of our coffees are shade grown, read more here: Coffee with Character: Sustainability