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What are your shipping terms?
Orders over $75 ship for free, via UPS Ground, in the Continental US. Orders under $75 will be calculated and quoted before you check out.
Please note: We are unable to ship to APO boxes. We apologize for any inconvenience.
How long will it take to receive my order?
We ship from our Massachusetts roasting facility. With ideal conditions, such as weather, shipping time is based on UPS time in transit.
Please note: UPS SurePost may take 1 day longer than UPS Ground.
What is your shipping schedule?
We ship every Monday-Friday with the exception of the following holidays: • New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, Christmas Day (Observed), and New Year’s Eve.
o Orders placed after 1:00 pm (EST) typically ship on the next business day.
What payment methods do you accept?
We accept MasterCard, VISA, American Express and Discover.
How do I open an account?
You can open a new account as you’re checking out. We just need your first and last name and email address.
What’s the benefit to opening an account?
With an account, you can save yourself time entering in your information each time you order, gain easy access to tracking, and also receive email alerts (should you opt in) that offer promotions and company updates.
How do I track my order?
When your order ships, you will receive a confirmation email containing the UPS tracking number. To track, visit ups.com and enter your tracking number
How do I redeem my gift card or coupon code?
Shop as you normally would, then upon checkout, enter your coupon or gift card code to redeem. The amount will be deducted prior to payment.
Can I pick up my order if I am local?
Yes. The ordering process is the same, however at checkout you will have to select local pickup as shipping. This will alert Customer Service and will also remove the shipping charges. Please allow 4 business hours for processing before arrival. Our pickup hours are 8:00am-3:30pm.
How are returns and exchanges handled?
We guarantee both our product’s freshness and our customer’s satisfaction. If for any reason you are not fully satisfied with your order, you may return it for a refund within 30 days. Including your order number, please notify us, via email, what the issue may be and a customer service representative will contact you. If a return is needed, we will issue a prepaid UPS return label to you, via email. You can affix it over the original label on the box containing the item(s) and drop off at any UPS location, or call 800-PICK-UPS for a pickup. In the event that you receive product that needs to be exchanged, we will ship out the new item with a UPS return label for the original item. Follow the same procedure as above. Please note that all outgoing product must be prepaid and in the event that a credit is due, we will issue the refund upon receipt of the return shipment.
How is your coffee decaffeinated?
We utilize the all-natural Swiss Water® Process
Is your coffee nut-free?
Yes. Even our Hazelnut. Click here for our Allergen statement.
Is your coffee gluten-free?
Yes. Click here for our Allergen statement.
Why does weighing coffee vs measuring matter so much?
Dark roast coffees weigh less than light roast coffees. We recommend a kitchen scale so you can brew with the most accurate weight.
When is your coffee roasted?
We roast and pack every work day. We date our coffee with a ‘best by’ date one year from the roast date. Immediately after roasting, we package into nitrogen flushed one-way valve bags to retain the coffee’s roaster fresh taste. The nitrogen (a heavy, inert gas used in many food packaging applications) removes the oxygen from the bag. The one-way valve then allows the fresh roasted coffee to de-gas without letting oxygen back into the bag. Freshly roasted coffee lets off CO2 for up to two weeks after roasting. Without the one way valve, the bags would explode. This state of the art method is industry standard for high end coffee roasting companies.
How are Jim’s coffee bags sustainable?
Jim’s Organic Coffee was the first coffee company to come to the market with a one-way valve bag that contains renewable resources. These valve bags contain PLA, which is a corn-based material used in packaging that does not come in contact with the product and allows us to deliver fresh coffee in a more sustainable manner.
How should I store coffee?
Roll the coffee bag tight to expel air, then seal the top.
Does light roasted coffee really contain more caffeine than dark roast?
Yes. Dark Roasts are roasted longer so more of the caffeine (as well as more delicate aromas) is roasted off.
Why does it matter how I grind my coffee beans?
Different brewing methods require grinds that can range from extra fine to coarse because it helps control the speed at which hot water passes over the coffee. The proper grind, as well as grind consistency, brings out the very best flavor notes of each unique coffee.
Are Jim's Organic Coffees kosher?
Yes. All of our coffees are certified kosher pareve by the Union of Orthodox Jewish Congregations of America.
Are Jim's Organic Coffees shade grown?
All of our coffee is organic and shade grown. We source our coffee from high altitude regions where coffee grows and thrives under the shade of indigenous trees and plants, a vital part of the local ecosystem.
Do you use Arabica beans?
Yes, all of our coffee is 100% Arabica.
Is your coffee washed?
Most of our coffees are put through a washing process (also called wet process) before drying, with the exception of our Indonesian coffee.
The washed process is used throughout Central and South America, and leads to desirable acidic tastes like floral and citrus.
Coffee produced with the unwashed process tend to have more depth and syrupy notes.
I opened my bag of coffee and the beans are “oily”, is this normal?
YES! Once coffee beans are roasted and packaged, they go through a complex process inside the bag. For the first 4-14 days after roasting, the coffee beans are changing their chemistry, most notably letting off CO2 gas. This is why we use 1-way valve technology in all of our bags, allowing naturally occurring CO2 to escape, while keeping oxygen out and coffee fresh.
During this time coffee oils are also developing on surface of the beans (especially for medium to dark roasted coffees). The oils that darker roasted coffees have are desirable, adding to the body of the final cup.
These oils also take some time to develop and are not present when the coffee is just coming out of the roaster. If you normally get a roast that is oily, but you notice that it looks “dry” have no fear! This coffee is likely super fresh and hasn’t had a chance to oil up yet. To read more about coffee freshness, click this link.